Intelis’ flagship product is its Enhanced Operator Services (“EOS”) platform which is a fully-supported premise-based switch that supports both OS and DA call processing. 20-plus years of developing the software engine of EOS is made evident by the platform’s rich feature set including CLASS-4 call routing and digit manipulation, flexible call rating, skills-based routing ACD, EMI CDR generation, and multiple-carrier support.
The EOS is a complete solution for OS and DA in that it is a fully functional NEBS3 telephony switch with both automated operators (IVR) and a built-in ACD for live operator handled calls. For service providers looking for an OS/DA solution that uses their own operator’s without the need of installing a premise-based telephony switch, Intelis’ hosted option might be the perfect solution.